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FREQUENTLY ASKED QUESTIONS

Roofing
Storm Damage
Windows
Siding
Painting & Drywall
Remodeling


Roofing

Q: Does temperature affect the ability to install or replace a roof?
A: There is no manufacturer requirement as far as temperature is concerned. Due to North Carolina’s mild climate, we are able to install roofing materials all year round.

Q: What roofing components do you include in your roof replacement?
A: We replace all felt paper, shingles, pipe boots, necessary flashing, and ridge vent systems. We also include ice & water shield around all valleys, pipe boots, dormers, and chimneys. The ice & water shield is a waterproof underlayment that keeps the most common leaking areas dry and free from ice.

Q: During a roof replacement, will any worker need access to the inside of my home?
A: Typically, there is no reason for our workers to be inside your home. If you have a rare situation where this is not the case, we will inform you up front of any access we need.

Q: What if I have a satellite TV dish on my roof?
A: We remove and reset your satellite dish and attempt to aim it in the proper direction. However, often you will need to schedule your satellite provider to recalibrate your dish.

Q: How will you protect my landscape and yard from roof debris during demolition?
A: We tarp all landscape and areas around your home where any debris will fall. We also have a rigorous cleanup procedure that includes rolling magnets to pickup any nails from the demolition process. Leaving your property spotless is a top concern for our company.

Q: How do you keep our gutters clean while replacing our roof?
A: At the end of the job, we provide a full gutter cleaning. This would be an ideal time to add gutter protection to your home. Not only are your gutters clean, but you would benefit from significant savings in labor costs as we are already set up and in position for gutter work.

Q: Do you have any certification that sets you apart from the competition?
A: We are an Owens Corning Preferred Contractor which means we went through a rigorous screening and training process. Owens Corning stands behind TruGuard to provide a properly installed product with great customer service.

Q: I have heard stories of contractors receiving a check and never showing up to complete the job. How do I know you are honest and reliable?
A: We never ask for a deposit until we have the material on the job site and our crew has begun the first day of work. We are also a Better Business Bureau accredited company with an A+ rating.

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Storm Damage and Insurance Claims

Q. What does storm damage do to my roof?
A. Hail damages the shingle mat which holds the granules that protect the mat from the elements. As the shingle expands and contracts, it will lose granules, expose the mat, and create a dried surface that allows moisture to enter the home. The moisture buildup will create leaks and eventually cause the roof system to fail. Wind damage will also affect the integrity of the roof by creasing shingles, causing granule loss, and eventually creating a place for water to enter the home.

Q. How do I know if there is storm damage to my roof? Can I see the wind or hail damage from the ground?
A. A close inspection by a trained professional is usually required to determine if a roof has been damaged by a storm. It is rare that the damage can be seen from the ground. TruGuard Construction Group offers free assessments of roofs in order to inform the homeowner of their roof’s condition.

There is often much more damage than can be seen from the ground or even by an untrained professional on the roof itself. If a roof has any storm damage whatsoever, you have a valid insurance claim and should file with your insurance company. What is a minor inconvenience today can become a major problem in the future.

Q. What does a hail hit look like?
A. A hail hit on a shingle looks like a "bruise" or a dark spot where the granules on the shingle have been knocked off and the asphalt underlayment and sometimes the fiberglass mat is exposed. New hail hits will have a shiny appearance because the asphalt has been freshly exposed and has not had time to weather to a dull color.

Q. What kind of Storm Damage might my Insurance cover?
A. Any weather-related damage including, but not limited to, wind and hail creates a situation where a roof may be eligible for insurance claim replacement. Older 3-Tab shingled roofs are often susceptible to high winds or hail which can actually remove shingles or asphalt granules and create a strong potential for leaks

Upon a claim being filed, a TruGuard Construction Group employee will meet the insurance adjuster at the property in order to make sure all the damage is seen by the insurance company. If storm damage is evident, the homeowner will be compensated by the insurance company to replace or repair the damaged areas.

Q. How much will repairs cost me?
A. TruGuard Construction Group can usually include a $500 deductible credit and architectural shingle upgrade at no cost to the homeowner. We will of course provide other services at a reasonable cost to the homeowner if - and only if - the homeowner requests that the work be done.

Q. If I think I have storm damage, what should I do?
A. Call TruGuard Construction Group at 704.544.0455 to receive a free assessment of your roof’s condition.

Q. Will filing a claim increase my homeowner’s insurance or cancel my policy?
A. After a catastrophe or a storm, an insurance company may raise everyone’s rate whether they’ve made a claim or not. However, by not filing your claim, your personal rate increase is paying for everyone else’s roof.
North and South Carolina law prohibits insurance companies from canceling policies because of a claim related to severe storm damage.

Q. Should I call my insurance company before I call a roofing company?
A. Usually not. As a trade professional, we will assess your roof’s damage so you do not make an unnecessary claim against your policy. We will then be at your home when the insurance adjuster arrives in order to point out all of the damaged areas. If we are not there, damage is often overlooked. We are the homeowner’s eyes on the roof while the claim process is going on.

Q. Do I need to get my roof replaced right away?
A. The insidious nature of hail damage is that it may pose no immediate threat to the structural integrity of the roof. However, many insurance companies have a "statute of limitations" of how long a hail claim is viable. If you have experienced a loss such as hail damage it is prudent to take care of the problem in a timely manner before it leads to other associated problems.

Q. In my adjustment, my insurance company deducted some money for depreciation. What is that about?
A. Usually, residential policy claims have depreciation which is initially withheld. Unfortunately, many homeowners never have recoverable depreciation explained to them and as a result, they will commonly miss out of thousands of dollars of their claim.

North Carolina policies are written to include the full replacement cost of the roof. Depreciation is withheld until the roof has been replaced and is verified by the insurance company. This process exists to make sure the homeowner doesn’t keep the initial insurance check without replacing the roof.

After the work is completed, we will help you work with your insurance company. We will provide them with all the necessary paperwork which will usually allow you to get ALL of the depreciation refunded! There are many small details and variables which apply to each specific claim. Call today and we’ll make sure you understand your individual claim fully before you call your insurance company.

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Windows

Q: What are windows made of?
A: The easy answer is glass, plus a framework of wood, vinyl or composite materials. However, the window industry has many options available to suit any home and lifestyle. Window frames today are offered in vinyl or vinyl-clad (for low maintenance), all wood, aluminum-clad or composites. There are also many types of glazing options available to make windows more energy efficient.

Q: What does the term “cladding” mean?

A: Some windows are made of wood and then covered on the exterior and/or interior with another layer, such as aluminum or vinyl. This layer of extra covering (the cladding) gives added protection to the window and strengthens its resistance to outside weather or heavy inside usage.

Q: How often should residential windows get replaced?

A: Homeowners with windows over 25 years old should consider replacing them, both to gain the best energy efficiencies and to protect the "envelope" of the house. A home often needs windows replaced if they are sealed or painted shut, fogged with condensation, or have drafts that come through them.

Q: What do U-values and R-values really mean?

A: U-Values represent the amount of heat that escapes through a wall, window, roof or other surface. The lower the U-Value, the more energy efficient a material is. R-Values are the direct opposite. These measure an object's resistance to heat flow. The higher a material's R-Value, the lower its U-Value, and the less energy it will lose. An R-Value depends on the number of layers of glass in a window, what type of gas is between those layers, and whether one or more of those layers of glazing have been treated with a Low E coating.

Q: What does “Low E” stand for?

A: Low E is a non-visible, microscopic layer of silver coating added to glass for greater energy efficiency and increased comfort. Low E stands for "low emissivity", which is the action of reflecting light passing through glass. By reflecting part of the light spectrum (the part that transmits heat), we reduce a window's U-Value and increase its R-Value.

Q: What is an impact-resistant glass window?

A: Impact-resistant glass has strong laminated glass inter-layers. When combined with an exceptionally strong window frame, this type of window provides homeowners with greater security and protection from storms, flying debris and even the occasional stray golf ball. When struck by something hard and forceful, like a tree branch or softball, the glass resists shattering. In the rare event that an object impacts the glass, the pane may shatter, but it remains held within the frame. This greatly reduces the risk of flying glass, water or debris penetrating into the home.

Q: Who should have impact-resistant glass in their homes?

A: Homeowners living in coastal areas prone to strong winds and storms, living directly on a golf course, or living in an area where vigorous sports activities take place, should consider impact-resistant glass in their homes. Other homeowners might be interested in the sound reduction and security benefits which impact-resistant glass provides.

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Siding

Q: When do I know I have a problem with my siding?
A: Most people can tell that there is a problem with their siding just by looking at it. If you see holes, gaps, buckling, peeling, chipping, missing sections, major dents or cracks, then your siding needs attention. If these holes are left unattended, you risk allowing various dangerous elements to penetrate to the inside of your home. By maintaining the siding on your home, you will ensure the value of your home and the comfort and safety of those living inside it.

Q. What is the composition of Hardiplank Siding?

A. Only the finest raw materials are used for Hardiplank. Premium cement, finely-ground sand, natural cellulose (wood) fibers, and water are combined and cured through a proprietary manufacturing process into the most durable siding material on earth.

Q. What is the size and shape of Hardiplank?
A. Hardiplank consists of 12 ft. long boards that come in various styles and widths. Most of what we install is 8 1/4″ wide, which provides a 7″ exposure. This size is the choice of homeowners for 90 percent of our siding work.

Q. Is Hardiplank resistant to mold?
A. Yes. Hardiplank is sealed to keep out moisture. The coating contains mildicide to protect against mold growth. If dirt is splattered against the coating and mold grows on the dirt, the coating cleans easily with water from a garden hose.

Q. Is Hardiplank resistant to damage from insects and weather?
A. Termites and other wood-eating insects will not be able to penetrate Hardiplank. The product is also resistant to damage from hail, freezing temperatures, rain, and humidity.

Q. How is Hardiplank installed and how long does it take?
A. An underlayment to protect against moisture infiltration is applied first to the exterior of the house. Next the Hardiplank is nailed on top. The installation process usually takes 5 to 7 working days. Applying the coating usually takes 3 to 5 working days. These are only averages; it all depends on the size of the job.

Q. What is the advantage of Hardiplank compared to vinyl siding?
A. Only Hardiplank provides a lifetime solution to your siding problems and gives your home the look and feel of real wood. It has excellent durability and will not rot, warp, or burn. It is dimensionally stable and it will not expand or contract like vinyl siding.

Q. Should I have my windows replaced when I replace the siding?
A. It is cheaper and easier to replace the windows when you replace the siding. However, window replacement can be performed later, if desired.

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Painting & Drywall

Q: Does all paint have the same level of quality?
A: No. All paint is not created equal. Like most construction products, there is a variance in quality with paint manufacturers and different levels of quality within each manufacturer. TruGuard uses Sherwin Williams paint because of its superiority. However, we are able to use different paints from Sherwin Williams to fit your price range.

Q: Is it OK to paint over water stains and mildew?
A: Never paint over water stains or mildew. These are signs of a potentially serious underlying problem. Make sure that you have handled these issues prior to painting in these areas.

Q: Why should I hire a professional to handle my painting needs?
A: There are a number of painting jobs that can easily be handled by an experienced do-it-yourselfer. However, hiring a professional painting contractor will ensure that the job is done right, and done well. Professional painters understand the tools and techniques that are necessary to produce the results you’re looking for.

Q: What are the different types of paint?
A: Most paints are either latex or oil-based. The oil-based paints often contain VOC’s, volatile organic compounds, which can be toxic when inhaled in large doses. Some people are allergic to them, and most pregnant women and small children should not be exposed to them. If this is of concern to you, talk to us about your specific needs and we will explain everything you need to know about the various choices you have for both the interior and the exterior of your home.

Q: How do you prepare the surface to be painted?
A: This is considered to be the absolutely most important step in painting. Painting over an inferior surface will not add to the beauty of the room or home, but rather will magnify any underlying problems. The surface to be painted must be in excellent shape prior to painting. Drywall holes and dents need to be fixed. Cracked or broken siding must be repaired prior to applying a coat of paint. TruGuard is qualified to handle all of these repairs in order to guarantee that your painting job will be top notch.

Q: Why paint?
A: Painting is one of the quickest and least expensive ways to give your home a face lift. An expertly done paint job on the exterior of your home can bring it back to life and restore its original charm and beauty. Painting the interior of your home brightens it and creates a welcoming, comfortable feeling. A paint job, well done, will add value to your home.

Q: There seems to be a lot of discussion about the best method to paint the exterior of a house. What do you think?
A: From a purely cost savings consideration, airless spray is the most efficient way of delivering a paint product to a substrate. Also, when painting areas that have deep crevices, as in the case of wood shingles on the side of a home, this method can get the product into otherwise hard to reach areas. However, when coating porous surfaces with a thicker paint coating, back brushing or rolling is recommended so that the material can be driven deeper into the substrate and the overall coat can be uniform.

Q: Are you able to remove my popcorn textured ceilings?

A: Yes, we are able to remove the texture on your ceiling and give it a smooth consistent look. It is a multi-step process but will leave you with the uniform finish you are looking for.

Q: I have found mold on some of the drywall in my home. What should I do?

A: Mold is a very serious matter that needs to be addressed immediately. TruGuard is able to evaluate your situation and build a solution to remediate the mold. Often this consists of several steps including drywall replacement.

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Remodeling

Q: Do you handle small repairs or only large remodel project?
A: No job is too big or too small for TruGuard Construction Group. We are able to help you with your specific need whether it is a small repair or a whole house remodel. We are dedicated to providing all your construction solutions.

Q: I hear that big box stores like Lowes and Home Depot now remodel kitchens and bathrooms. What are the differences between remodeling companies, and these types of stores?
A: In a word; service. If you know exactly what you want, and can pick it out at that store, and are prepared to stay at home supervising your remodeling project, then the installed sales department at the big box stores might be the way to go. Typically, the quality of installation and attention to detail is lost. Also, custom or out of the ordinary work is often unavailable. Unforeseen conditions can occur. TruGuard has the people to deal with these 'issues' in a timely manner, keeping the job progressing. We have greater flexibility to get the job done. Also, the big box stores do not always have the high quality materials that people often want. In fact, manufactures will make lower quality products to sell to the big box stores, while we are able to choose from a variety of high quality suppliers. Our number one goal is customer satisfaction.

Q: How many estimates should I get for a remodeling project?
A: I'm sure you have heard to always get three estimates for any work you are going to have done. Well, that depends on a lot of factors. If a contractor has been recommended, you have seen their quality of work, and you feel comfortable with them, maybe you only need their estimate. If you feel the price is reasonable, go with your instinct. However, if you are getting bids from contractors that you have no personal experience with, get three bids. If the bids are within 10-15% of each other, then choose based on your comfort level with the contractor. If the three bids are really different, more investigation needs to be done. Either a contractor forgot something and the bids are not "apples to apples", or there might be something suspicious about a contractor with an "out of range" bid.

Q: I have three different estimates and the prices vary greatly. Why?
A: Good question. There are a number of different factors that go into pricing a remodeling job. Check the obvious first. Make sure that every estimate has the same scope of work. If the estimates are so vague that you cannot decipher that information, go back to the contractor for clarification. Also, when a contractor carries all the required licenses and insurances, their price will be higher than a 'pick-up contractor'. A superior level of service and quality of work can also influence price. Those factors are usually worth the small added expense of an experienced professional. This facet of the cost difference should be confirmed by calling references or visiting completed jobs.

Q: How do you minimize disruptions while remodeling my house?
A: Every situation is different depending on the remodel work that is being performed. Some steps we take include temporary kitchen setups when undergoing a full kitchen remodel. We also seal off affected rooms to isolate the construction process from the rest of your home. Protecting you and your home from damage is our top concern. We use multiple protection methods to take care of you floors, furniture, air quality, etc.

Q: Will I need to hire an architect for the remodel work in my home?
A: Every job is different and the decision to use an architect is made on a case-by-case basis. Many times we can design and build a space without an architect’s help. However, often it is necessary to provide stamped drawings for the building department when structural changes are being made.

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